Refund policy

We hope you love your new Rocket Dog shoes! However, if they’re not quite right, we’ve made returning them as easy as possible. Please read our returns policy below.

Returns Policy for UK Orders

You can return your item within 30 days of receiving your order, as long as:

  • The shoes are unworn (no outdoor use).
  • They are in their original box and packaging.
  • All tags remain attached.

If you have any questions, contact our Customer Service Team at customerservice@rocketdog.uk.

How to Return Your Order (UK Customers)

Free Returns via Yodel

  1. Pack your item securely in its original box and packaging.
  2. Complete the returns form included in your parcel.
  3. Attach the provided Yodel return label to the parcel.
  4. Drop your parcel off at any of Yodel’s 7,000+ drop-off locations. Find your nearest location here.
  5. Need a new label? Visit our Yodel returns page and click 'Create a new label' to generate a replacement.

Royal Mail Returns (£1.99 Fee Applies)

  1. Visit our Royal Mail returns portal.
  2. Enter your order number or the email address used when placing the order.
  3. Follow the instructions to generate your return label.
  4. Drop your parcel off at your nearest Royal Mail drop-off location.
  5. A £1.99 fee will be deducted from your refund when using Royal Mail returns.

How to Track Your Return

  • If using Royal Mail, you will receive a tracking number to monitor your return.
  • For Yodel returns, you can track your parcel using the reference number on your return receipt.

Refunds & Exchanges

Refunds

  • Refunds are processed within 7–10 days of us receiving your returned item.
  • Bank processing times may add an additional 3–5 business days before funds appear in your account.
  • If using Royal Mail, the £1.99 return fee will be deducted from your refund.

Exchanges

We do not offer direct exchanges. If you need a different item, simply return your original order for a refund and place a new order for the desired item.

Faulty or Incorrect Items

  1. Contact us within 7 days of delivery at customerservice@rocketdog.uk with a description and photos of the issue.
  2. We will provide a pre-paid return label for faulty or incorrect items.
  3. Once received, we will process a full refund, including the original delivery charge.

Note: Under UK consumer law, you have up to 30 days from delivery to return a faulty item for a full refund.

Frequently Asked Questions (FAQs)

Can I return items bought elsewhere?

No, only items purchased directly from www.rocketdog.co.uk can be returned to us. If you bought your Rocket Dog shoes from another retailer, please contact them directly for their return policy.

What if I don’t have access to a printer for the return label?

  • If using Yodel, email us at customerservice@rocketdog.uk, and we’ll send a physical label to your address.
  • If using Royal Mail, the process is paperless, so no printer is needed.

What about sustainability?

To reduce environmental impact, we encourage consolidating returns into one parcel. Please consider using our paperless Royal Mail returns service.

How long does it take to process my return?

  • UK refunds: 7-10 business days after we receive your item.
  • International refunds: Up to 14 business days.

Legal & Consumer Rights

Your statutory rights are not affected. Under UK law, you have a 14-day cooling-off period to return unused items for a full refund.

For any additional questions, contact our Customer Service Team at customerservice@rocketdog.uk.

Thank you for shopping with Rocket Dog!