Digital Gift Card
Digital Gift Card
Digital Gift Card
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Are you looking for an easy gifting solution? Our digital gift cards cater to all occasions, budgets, and styles. Whether you're shopping for a birthday, anniversary, or just because, a gift card from Rocket Dog is the perfect present.
Get ready to impress your shoe-loving friend with a fantastic gift! Once your order is complete, the gift card will be emailed to you so you can easily forward it to the lucky recipient. When they receive it, they'll know it's from you and appreciate that you're treating them to a shopping spree. Don't miss the chance to show off your impeccable taste and give your friend a gift they'll love!
• Please note: the Rocket Dog digital gift card is only valid on www.rocketdog.co.uk
• Please allow up to 24 hours to receive the email confirmation for your gift card order.
• Gift cards are valid for 24 months from purchase, giving your recipient plenty of time to find their perfect pair of Rocket Dogs.
• Rocket Dog digital gift cards are non-refundable and cannot be returned or redeemed for cash.
• Coupons and discounts cannot be applied to digital gift card purchases.
Shipping & Returns
Shipping & Returns
We aim to provide a smooth and reliable delivery service. Below is an overview of our delivery options.
Delivery Options
| Service | Details | Cost |
|---|---|---|
| Standard - Tracked | Delivery in 3-5 working days | FREE (on orders over £60) |
| Standard - Tracked | Delivery in 3-5 working days | £3.99 |
| Next Working Day - Tracked | Order by 3pm Monday to Friday | £5.99 |
Important Information
- Next Working Day Delivery: Orders placed after 3pm on Friday, or over the weekend, will be delivered on Tuesday.
- Working Days: Monday to Friday (excluding UK Bank Holidays).
- Exclusions: Next Working Day delivery is not available for Northern Ireland.
Regional and International Delivery
- Channel Islands, Isle of Man, and Isles of Scilly: £5.99 (3-5 working days).
- Europe: We currently do not deliver to European countries.
- BFPO and PO Boxes: Delivery is not available to BFPO addresses or PO Boxes.
Frequently Asked Questions
Can I track my order?
Yes. A tracking number will be emailed to you when your order is dispatched.
What time will my order arrive?
Deliveries are made between 08:00 and 20:00.
Will I need to sign for my delivery?
Yes. All orders delivered to the UK and Ireland require a signature. Please ensure someone is available at the delivery address.
What happens if I miss my delivery?
If you’re unavailable, the courier may:
- Leave your parcel with a neighbour.
- Place it in a safe location.
- Return it to the depot and leave a card with further instructions.
Are there exclusions for Next Working Day delivery?
Yes. Next Working Day delivery is unavailable for:
- Northern Ireland
- Postcodes starting HS, IV, KW, ZE, IM, AB21-AB99, PA20-PA80, and PH4-PH50
Returns Policy Overview
- FREE Returns for UK Orders: A Yodel returns label is included in your parcel.
- Royal Mail Returns: Available for £1.99 via our returns portal.
- Exclusions: Customers in the Channel Islands, Isle of Man, Isles of Scilly, and outside the UK must cover the cost of return postage.
- Exchanges: We do not offer exchanges. Please return the item for a refund and place a new order on our website.
- Full Returns Information: For details, please visit our Refund Policy.
Additional Notes
- Billing and Delivery Addresses: You can deliver to an address different from your billing address.
- Dispatch Notifications: You will receive a confirmation email once your order has been dispatched. If you do not receive it within two working days, please contact our Customer Services team.
Help & Advice
Help & Advice
Need to get in touch?
Email: customerservice@rocketdog.uk
Telephone: 0207 380 8340
Customer Service hours are 9am-5pm Monday-Friday.
You may want to check our FAQ's here.
