DELIVERY
We aim to provide a smooth and reliable delivery service. Below is an overview of our delivery options.
Delivery Options
| Service | Details | Cost |
|---|---|---|
| Standard - Tracked | Delivery in 3-5 working days | FREE (on orders over £60) |
| Standard - Tracked | Delivery in 3-5 working days | £3.99 |
| Next Working Day - Tracked | Order by 3pm Monday to Friday | £5.99 |
Important Information
- Next Working Day Delivery: Orders placed after 3pm on Friday, or over the weekend, will be delivered on Tuesday.
- Working Days: Monday to Friday (excluding UK Bank Holidays).
- Exclusions: Next Working Day delivery is not available for Northern Ireland.
Regional and International Delivery
- Channel Islands, Isle of Man, and Isles of Scilly: £5.99 (3-5 working days).
- Europe: We currently do not deliver to European countries.
- BFPO and PO Boxes: Delivery is not available to BFPO addresses or PO Boxes.
Frequently Asked Questions
Can I track my order?
Yes. A tracking number will be emailed to you when your order is dispatched.
What time will my order arrive?
Deliveries are made between 08:00 and 20:00.
Will I need to sign for my delivery?
Yes. All orders delivered to the UK and Ireland require a signature. Please ensure someone is available at the delivery address.
What happens if I miss my delivery?
If you’re unavailable, the courier may:
- Leave your parcel with a neighbour.
- Place it in a safe location.
- Return it to the depot and leave a card with further instructions.
Are there exclusions for Next Working Day delivery?
Yes. Next Working Day delivery is unavailable for:
- Northern Ireland
- Postcodes starting HS, IV, KW, ZE, IM, AB21-AB99, PA20-PA80, and PH4-PH50
Returns Policy Overview
- FREE Returns for UK Orders: A Yodel returns label is included in your parcel.
- Royal Mail Returns: Available for £1.99 via our returns portal.
- Exclusions: Customers in the Channel Islands, Isle of Man, Isles of Scilly, and outside the UK must cover the cost of return postage.
- Exchanges: We do not offer exchanges. Please return the item for a refund and place a new order on our website.
- Full Returns Information: For details, please visit our Refund Policy.
Additional Notes
- Billing and Delivery Addresses: You can deliver to an address different from your billing address.
- Dispatch Notifications: You will receive a confirmation email once your order has been dispatched. If you do not receive it within two working days, please contact our Customer Services team.