Terms of service

Please read our Terms and Conditions carefully. By purchasing from us, you agree to the following terms.


1. YOUR STATUS By placing an order on our site, you confirm that:

  • You are legally capable of entering into binding contracts.
  • You are at least 16 years old.

2. FORMATION OF CONTRACT

  • After placing an order, you will receive an email confirming receipt. This does not constitute acceptance of your order.
  • Your order is an offer to purchase a product. We will accept this offer by sending an email confirming that your order has been dispatched ("Dispatch Confirmation").
  • The contract is formed only when we send the Dispatch Confirmation.
  • Once an order is confirmed, we process it as quickly as possible, making changes difficult. However, if you need any assistance, please email our Customer Service team at customerservice@rocketdog.uk, and we will do our best to help.
  • You can attempt to cancel your order at any time before receiving the Dispatch Confirmation by contacting our customer service team at customerservice@rocketdog.uk. However, once the order confirmation email has been sent, cancellation may not be possible.
  • Under the Consumer Contracts Regulations 2013, customers have 14 days from receiving their order to cancel their purchase for a full refund, including standard delivery charges.

 

3. PAYMENT

  • Accepted payment methods: Mastercard, VISA, Visa Debit, and PayPal.
  • Payment is processed at the time of order placement.
  • All card transactions are subject to validation and authorisation by the issuer. If declined, we will not be liable for non-delivery.
  • To prevent fraud, we may validate your details against commercially available records. By ordering, you consent to these checks.

4. PRICING & VAT

  • Prices include VAT unless otherwise stated.
  • Delivery charges are additional unless stated otherwise.
  • Prices may change at any time but will not affect confirmed orders.

5. DELIVERY & SHIPPING

We currently only deliver within the United Kingdom.
Please note: We do not deliver to Ireland, countries in the European Union, BFPO addresses, or PO Boxes.

  • UK Delivery Options:
    • Standard Delivery (Tracked): £3.99 (3–5 working days)
    • Free Standard Delivery on orders over £60
    • Next Working Day Delivery: £5.99 (order by 3pm Mon–Fri)
    • Offshore & Remote Areas (e.g. Channel Islands, Isle of Man, Isles of Scilly): £5.99 (3–5 working days)
  • We are not responsible for delays caused by factors outside our control, such as adverse weather.

Delivery Address Verification:

  • For security reasons, your first order may need to be delivered to your billing address.

6. RETURNS & REFUNDS

  • We hope you love your new Rocket Dog shoes! If they’re not right, you can return them within 30 days, provided:
    • The shoes are unworn (no outdoor use).
    • They are in their original box and packaging with tags attached.
  • Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving the goods. We will issue a refund within 14 days of receiving your returned goods.
  • If an item is faulty, we will cover the cost of return shipping. Please contact us at customerservice@rocketdog.uk to arrange a free return.
  • UK Returns:
    • Free Returns via Yodel: Use the provided Yodel returns label.
    • Royal Mail Returns: £1.99 fee deducted from your refund. Process via our Royal Mail returns portal.
  • International Returns:
    • Customers are responsible for return shipping costs.
    • We recommend using a tracked service for safe processing.
  • Refunds are issued to the original payment method within 7–10 days.
  • No direct exchanges; place a new order after receiving your refund.
  • For assistance, contact customerservice@rocketdog.uk.

For full details, please review our Returns Policy.


7. GIFT CARDS

  • Digital Gift Cards are valid for 24 months.
  • Non-refundable and cannot be exchanged for cash.
  • If lost or stolen, they cannot be replaced.
  • Gift Cards can be used in conjunction with discounts or promotional offers unless otherwise specified.
  • The Rocket Dog digital gift card is only valid on www.rocketdog.co.uk.
  • Coupons and discounts cannot be applied to digital gift card purchases.
  • Gift Cards cannot be used to purchase other gift cards.
  • Any unused balance after 24 months will expire and cannot be recovered.

8. LIABILITY

  • We warrant that our products are of satisfactory quality and fit for their intended purpose.
  • Our liability is limited to the purchase price of the product.
  • If you receive a faulty or misdescribed product, you have the right to request a repair, replacement, or refund under the Consumer Rights Act 2015.
  • Customers have six months from the date of purchase to claim for faulty goods.
  • Please contact customerservice@rocketdog.uk with details of the issue and your order number.
  • This does not limit liability for death, personal injury, fraud, or other legally prohibited exclusions.

9. PRIVACY & DATA PROTECTION

For details on how we process your personal data, please review our Privacy Policy and Cookie Policy.


10. LAW & JURISDICTION

  • These Terms are governed by English law.
  • Any disputes will be resolved in English courts.
  • We are committed to resolving disputes fairly. If you have a complaint, please contact customerservice@rocketdog.uk.
  • If we are unable to resolve your complaint, you may use Alternative Dispute Resolution (ADR). More information is available at Trading Standards.
  • In the event of force majeure (e.g., natural disasters, supplier disruptions), Rocket Dog shall not be held liable for delays or failure to perform obligations beyond its control.
  • We are committed to resolving disputes fairly. If you have a complaint, please contact customerservice@rocketdog.uk. If we are unable to resolve your complaint, you may be able to use Alternative Dispute Resolution (ADR) services. More information on ADR can be found at https://www.tradingstandards.uk/.

11. COMPETITIONS

Valentine's Day 2025 Gift Card Competition Terms and Conditions

  1. Promoter
    • The promoter of this competition is Maxguard Limited, with a registered office at 1st Floor (Front), 75-77 Margaret Street, London, United Kingdom, W1W 8SY.
  2. Eligibility
    • This competition is open to UK residents aged 18 years or over, except employees of Maxguard Limited, their families, agents, or any third party directly associated with the administration of the competition.
    • By entering this competition, participants confirm they are eligible to do so and agree to these terms and conditions. The Promoter reserves the right to verify the eligibility of entrants.
  3. How to Enter
    • The competition will run from February 3, 2025, until February 14, 2025, and is open to entries from the UK only. Entries received outside this timeframe will not be valid.
    • To enter, participants must submit their email address. The entry form will appear as a pop-up when visitors land on the website www.rocketdog.co.uk, or they can enter directly via this link.
    • Only one entry per person is permitted. Multiple entries from the same individual will be disqualified.
    • No purchase is necessary to enter or win, and registration is free.
  4. Prizes
    • There will be three prize winners:
      • First place: £100 Rocket Dog Gift Card to spend on www.rocketdog.co.uk.
      • Second place: £75 Rocket Dog Gift Card to spend on www.rocketdog.co.uk.
      • Third place: £50 Rocket Dog Gift Card to spend on www.rocketdog.co.uk.
      • Please allow up to 24 hours to receive the email confirmation for your gift card order.
      • Gift cards are valid for 24 months from purchase.
      • Rocket Dog digital gift cards are non-refundable, cannot be returned, and cannot be redeemed for cash.
      • Coupons and discounts cannot be applied to digital gift card purchases.
    • The prize is non-exchangeable and non-transferable; no cash alternatives will be offered. The Promoter reserves the right to substitute the prize with an alternative of equal or greater value if circumstances beyond the Promoter’s control make it necessary.
  5. Winner Selection and Notification
    • The winners will be chosen by random draw from all valid entries received by the closing date.
    • The winners will be notified by email within 7 days of the competition closing and must respond within 14 days to claim their prize. If a winner does not respond within this timeframe, the Promoter reserves the right to select an alternative winner.
  6. Data Protection and Publicity
    • Personal information provided by entrants will be processed per the Promoter’s Privacy Policy.
    • The winners agree to participate in reasonable publicity relating to this competition, including using their name and image in promotional material.
  7. General
    • The Promoter reserves the right to cancel, amend, or suspend the competition if necessary.
    • Insofar as is permitted by law, Maxguard Limited will not be liable for any loss, damage, or injury arising from participation in the competition or acceptance of any prize.
    • This competition is governed by English law, and entrants submit to the exclusive jurisdiction of the courts of England and Wales.

By entering this competition, participants agree to be bound by these Terms and Conditions.


12. RIGHT TO AMEND TERMS

  • We reserve the right to update these Terms of Service at any time.
  • Any significant changes will be notified to you by email or through a notice on our website.

 

By using our website, you agree to these Terms of Service.